Contact Us
Have questions or feedback? We'd love to hear from you.
Get in Touch
Whether you have a question about our services, need help with your account, or want to provide feedback, our team is here to help.
Email Us
support@campustea.io
We'll respond within 24 hours
Call Us
(555) 123-4567
Monday-Friday, 9am-5pm PT
Office Location
123 University Ave
Palo Alto, CA 94301
Frequently Asked Questions
Find quick answers to common questions
How do I sign up as a mentor?
To become a mentor, click on the "Become a Mentor" button on our homepage and follow the registration process. You'll need to verify your college student status and complete your profile before being approved.
How are payments processed?
We use secure payment processing through Stripe. Payments are held in escrow until after the session is completed to ensure both parties are satisfied with the experience.
What if I need to cancel a session?
You can cancel or reschedule a session up to 24 hours before the scheduled time at no cost. Cancellations within 24 hours may be subject to a fee. Please refer to our cancellation policy for more details.
Is my personal information secure?
Yes, we take data security and privacy very seriously. We use industry-standard encryption and security practices to protect your personal information. You can read more in our Privacy Policy.